The content of the article:
General information and recommendations for preparing for online-classes
Technical troubleshooting in online classroom and learning platform of Algoritmics
General recommendations for accelerating the work of online classroom and learning platform
Troubleshooting the technical issues in the online classroom
What to do if there are issues and none of the recommendations have been helpful?
What steps should you take if there are any issues?
If you encounter any issues, please carefully read the instructions and recommendations below and attempt to resolve them.
In most cases, this recommendations are the ones that help solve most problems.
If you will be unable to fix the problem by yourself, please contact Algorithmics technical support.
You can write to our support through the following contacts:
– Telegram: https://t.me/Algorithmics_Support_bot
– Email: tech_support@alg.academy
Please, select one communication channel that's most convenient for you.
We will definitely respond to you in it in the order of the queue of requests.
Duplicating the requests to another channel will not speed up the process of resolving the issue.
Thank you for your understanding! 🙏
– How can I contact support and what questions can I ask? →
Please note: the more accurate and complete your request, the faster the support team will be able to resolve your issue.
An example of the request:
Hi there!
My name is Monet Christy, I'm a student from the Luxemburg.
I'm unable to share the screen on my computer in online-class.
What could be the reasons?
My login is: christymonetb
If possible, please, attach a photo / screenshot of the error, as well as a detailed description of the issue.
Please note: Technical support cannot communicate with users via voice (telephone).
Voice messages cannot be accepted as well.
We hope for your understanding! 🙏
Technical support couldn't help you with the issues that cannot be resolved online or remotely, or with issues beyond the scope of learning process on Algorithmics courses:
✦ the PC is not turning on, you see a «blue screen of death» — critical problems with the PC or operating system;
✦ reinstallation of the operating system, video card drivers and sound card;
✦ diagnosis of physical failure of PC and its devices: screen, microphone, cameras and keyboard;
✦ problems with the provider: network quality or low speed of internet connection and router configuration;
✦ installing / disabling / removing the antivirus software;
✦ install / remove software from scratch;
✦ installing / removing software that goes beyond learning process on Algorithmics courses. For example: antivirus, Discord and etc.
General information and recommendations for preparing for online-classes
– Checklist for preparing for online-classes →
Online-class preparation check-list — Before first lesson
✦ Lessons are held on the Algorithmics learning platform and in its online classroom, in the browser.
You can find the login and password for the learning platform in the invitation letter to the course.
The letter is sent to your email address.
The login and password are provided only for the Algorithmics learning platform.
For example, if you are studying the Game Design course, then you register the login and password for the Roblox program yourself.
Algorithmics learning platform — https://learn.alg.academy/ →
✦ Ensure that the computer has the most recent OS installed and it is up to date.
The current operating systems supported by the manufacturer companies are:
– Windows is not lower than 10 or 11 (64-bit);
– macOS is not lower than Monterey 12+;
– or Linux Ubuntu is 20.04. Preferably: Ubuntu 22.04. It's not suitable for the «Game design» course.
Please note that the requirements are minimal.
If you use the operating system versions below, technical support for your training won't be possible.
✦ Smartphone and / or tablet are not suitable for use.
Absolutely. Any.
✦ Make sure your internet connection meets the requirements: from 30 Mbps/s for online-classes.
We recommend to check your internet connection on this site:
Please note that these requirements are minimal.
✦ Make sure that your computer is running Google Chrome.
It is the only fully supported browser recommended for use on platforms.
It is necessary to update the browser to the latest version.
And the browser cache should be cleared for «All time».
– How to install Google Chrome on my PC →
– How to update your browser to the latest version →
– How to clear your browser cache/how to access the site in the Incognito mode →
Technical requirements for PC and software for courses in the new academic season →
✦ It is very important to check that during learning process on the PC and in the browser any not necessary for learning programs, as well as software, which charges traffic are disabled.
✦ It's crucial to ensure that antivirus, browser extensions, and ad blockers are disabled.
✦ It is very important to make sure that when you install additional software for learning the antivirus, any browser extensions and ad-blockers were disabled.
As all of this loads the PC and internet-connection, which causes crashes and failures.
✦ 30 minutes prior to class beginning, familiarize yourself with the instructions for the online class that will be conducted online.
– How to start an online class from the learning platform? →
✦ Before starting the lessons make sure you have: microphone, camera and mouse.
We strongly recommend not to work with a tachpad.
For some courses, such as «Game design», the presence of a mouse is mandatory.
If the child does not have a computer mouse, he/she will not be able to study on the course.
✦ As soon as possible, before starting the lesson, make sure that your PC and browser are working properly. Make sure to check your sound, microphone, camera, and display screen.
For example, if your microphone doesn't work, you will have time to fix the problem or call technical support.
– The camera is not working, no one can see me / the microphone is not working, no one can hear me →
✦ Review the invitation letter for the course as soon as possible. It may have instructions on how to install additional software programs that will be necessary for your course.
For example, for the «Game Design» course, you must install Roblox software before the first lesson.
Estimate the time required for installation.
If you encounter any difficulties with the installation, feel free to contact technical support.
If you do not install the program, the child will not be able to study for the course.
Hurrah! You are ready for the first lesson 🤗
Checklist for online classes — before each class.
✦ Make sure that the computer has the latest OS.
✦ Make sure you are using the Google Chrome browser.
✦ The browser must be updated to the latest version.
✦ The browser cache is cleared for «All time».
✦ Make sure your internet connection meets the requirements: from 30 Mbps/s for online-classes.
✦ It is very important to check that while studying any unnecessary for studing programs are disabled on PC and in browser, as well as such software charges traffic.
✦ It is very important to check that while studying any unnecessary for studing programs are disabled on PC and in browser, as well as such software charges traffic.
✦ It is very important to check that you have disabled antivirus, any browser extensions and ad blockers.
✦ Before starting the lesson, make sure that your PC and browser have sound, microphone, camera and display screen.
Done! All these actions will help you avoid any issues during the lesson 🙌
Technical troubleshooting in online classroom and learning platform of Algoritmics.
If you encounter difficulties, please read the instructions and check carefully all recommendations and requirements.
The general technical requirements and recommendations are given above.
Below is a list of general and specific recommendations for troubleshooting.
General troubleshooting recommendations
If there are any issues, please check the following:
✦ Make sure you are using the correct browser - Google Chrome.
✦ Make sure your browser is updated to the latest version.
– How to update your browser to the latest version →
✦ Try clearing the cache of your browser under 'All time' and restarting the page or browser.
✦ Try to go to the online classroom or platform in Incognito mode.
– How to clear your browser cache/how to access the site in the Incognito mode →
✦ Check that your Internet connection meets the requirements – from 30 Mb/s.
We recommend checking your internet connection on this site:
Technical requirements for PC and software for courses in the new academic season →
✦ It is very important to check that while studying any unnecessary for studing programs are disabled on PC and in browser, as well as such software charges traffic.
✦ It is very important to check that you have disabled antivirus, any browser extensions and ad blockers.
✦ It's crucial to ensure that antivirus, browser extensions, and ad blockers are disabled when installing additional software for training purposes.
Since all of this loads the PC, internet connection, and causes crashes and failures.
✦ Try rebooting the router by resetting its cache.
To do this, turn off the router for 3 minutes and then turn it back on.
✦ Try to switch to another network, for example mobile.
✦ Last, try to reboot your PC.
If you encounter any problems after completing all the steps mentioned above, please contact Algorithmic Support.
– To: What steps should you take if there are any issues? →
General recommendations for accelerating the work of online classroom and learning platform
✦ You have to use the correct browser — Google Chrome.
✦ In case of problems with the Google Chrome browser, for "last resort", you can try using any other browser on Chromium: Opera or Vivaldi.
✦ Your browser should be updated to the latest version.
Please do not use the Safari, Microsoft Edge and Mozilla Firefox browsers for online learning.
These browsers are very burdensome online-class system for all participants, which causes serious problems in online learning.
✦ Do not use tablets or smartphones to connect to the learning platform and online-class.
These devices are unsupported, unstable, have limited functionality, and overload the platform system and online-class for all participants, resulting in serious problems with online learning.
✦ During online-classes, it is worth disabling all programs that do not involve learning, such as Discord, antivirus, browser extensions, ad blockers, proxy servers, torrent platforms, platforms with online games like Steam, Origin, etc.
Please note that if you are using an outdated PC or old operating system, such as: Windows 7 or macOS Sierra, as well as an outdated or not recommended browser - unfortunately, you will not be able to learn productively on the platform, and also in the online classroom there will be a lot of problems. And from the technical support side, we are unable to help you with their removal.
If you have encountered that online class is very "slow", there are any problems with the sound and video transmission, correct operation of screen display - you need to try to reduce the quality of video in the settings of online-room.
✦ Click on the gear icon to access the settings menu for your online-class.
✦ In the settings, you will see: 'Video to be transmitted' and 'High quality'. Click on the drop-down list and arrow down.
✦ Lower the video quality settings by selecting either 'Medium quality' or 'Low quality'.
✦ You can also turn off the camera, leaving only sound and screen display.
In case you run into any issues and are confident that you are following the recommendations above, refer to the article paragraph:
– To: General troubleshooting recommendations →
Troubleshooting the technical issues in the online classroom
Please note that we strongly recommend to work on the learning platform and in the online classroom from the browser Google Chrome which was updated to the latest version.
If any issues occur, please check the instructions and recommendations above.
– To: General troubleshooting recommendations →
The microphone is not working, no one can hear me
In case of microphone problems, please ensure that you have tried to perform the actions described in the article paragraph:
– To: General troubleshooting recommendations →
Or from the article:
– The camera is not working, no one can see me / the microphone is not working, no one can hear me →
Recommendations:
✦ When you first join an online-room, the browser asks for permission to use the microphone and camera. It is necessary to press 'Allow'.
✦ First of all, make sure that the microphone is working in the browser.
– The website for checking the microphone →
✦ If the microphone is not working in your browser, try it out in other applications like Skype or Zoom.
✦ If the microphone does not work on the PC, try another device, such as wired or Bluetooth headphones with a microphone.
✦ If the microphone is not working in any application and the remote headphones haven't helped, please check the local sound settings to make sure it's on.
If none of the above recommendations have worked, it is possible that the device drivers are outdated or not working properly.
The camera is not working, no one can see me
In case of problems with the camera, check that you have tried to perform actions from the article paragraph:
– To: General troubleshooting recommendations →
Or from the article:
– The camera is not working, no one can see me / the microphone is not working, no one can hear me →
Recommendations:
✦ When you first join an online-room, the browser asks for permission to use the microphone and camera. It is necessary to press 'Allow'.
✦ Please make sure that the camera is not taped or disconnected.
✦ To begin with, verify that the camera is functioning in the web browser.
– The website for checking the camera →
✦ In case the camera is not working in your browser, try it out in other applications like Skype or Zoom.
✦ If the camera does not work on a PC, try another device, for example, a portable webcam, if you have one.
If none of the recommended actions have been successful, it's possible that the device drivers are outdated or not functioning properly.
I can not share my screen: what should I do?
In case of problems with the screen sharing, check that you have tried the following actions from the article paragraph:
– To: General troubleshooting recommendations →
Or from the article:
– I can not share my screen: What should I do? →
Recommendations:
✦ When you first connect to an online-room and attempt to turn on a screen demonstration, ensure that you have granted browser permission and, if you are using the macOS operating system — system permission.
What to do if there are issues and none of the recommendations have been helpful?
Please contact us — Algorithmics technical support. We will be happy to help! 💜