If you encounter a problem, please first check the our troubleshooting checklist.
It will help you resolve the most common issues and their causes.
Working hours and channels of communication
The Algorithmics Support Team works from 10:00 to 22:00 (UTC+3), 7 days a week, including holidays.
You can submit a request at any time, but it will be processed only during working hours.
The first response from a support specialist will arrive within 15 minutes after your message.
Telegram bot - 
Mail - Please choose one channel to contact support. Sending duplicate requests through different channels may slow down resolution.
Questions the Algorithmics support team can answer
Issues when using the learning platform. |
Help with installing software required for classes. |
Any other questions or difficulties during work or study. |
Example of a proper request
The more accurate and detailed your request, the faster the support team can help you.
Attach a photo or screenshot of the error with a detailed description — this will speed up the resolution.
Hello!
My name is Katya, I am a student from Belarus. In algoVSCode my program won’t run: error no module named 'play'.
Attached: full-screen screenshot of the error
My platform login: test, my password: test. Project name: "Slot Machine"
Technical Support cannot contact users via phone or voice calls.
We also cannot accept voice messages.
Thank you for your understanding!