The content of the article:
What communication channels can I use?
To write a request directly from this knowledge base, in the upper right corner of any page, click "Submit a request".
To write a request using a convenient communication channel, please use the messengers or mail listed below.
Telegram bot - https://t.me/Algorithmics_Support_bot
Mail - tech_support@alg.academy
What request can I send?
Algorithmics support team will help you with any questions related to:
learning platform and tasks;
online classes and online platform;
organization of classes;
Algorithmics courses;
preparing computers for lessons, installing special software;
any difficulties and problems that arise in the learning process;
comments and suggestions for improvement.
IMPORTANT! Please note: the more accurate and complete your request, the faster the support team can resolve the issue.
Request example:
"Hello!
My name is Lora and I am a student from Spain, Madrid. In AlgoVS Code my program doesn't start: no module named 'play' error.
My platform login: test, my platform password: test. The name of the project "Slot machine". "
When can I contact technical support?
Operation hours of technical support:
Algoritmika's technical support works 7 days a week, including holidays.
The request can be sent at any time, but it will be accepted for processing during the working hours of the department.
We work according to UTะก+3 Time Zone: from 10 A.M. to 10 P.M.
How quickly do we respond and how long does it take to resolve a request?
The number, urgency and complexity of requests affect how fast we resolve a request.
We will, without exception, accept your request during working hours within no more than 15 minutes from the moment it is received by us and will respond as soon as possible in the order of the requests queue.
IMPORTANT! Please note: if your question is urgent, send us your message marked "urgent" and describe the problem in as much detail as possible: the support team will try to solve it as quick as possible.
Thank you for being with us! ๐