When and How Can I Reach Out?
If you encounter a problem, please first check the our troubleshooting checklist.
It will help you resolve the most common issues and their causes.
The Algorithmics Support Team works from 10:00 to 22:00 (UTC+3), 7 days a week, including holidays.
You can submit a request at any time, but it will be processed only during working hours.
The first response from a support specialist will arrive within 15 minutes after your message.
Telegram bot - @Algorithmics_Support_bot
Mail - tech_support@alg.team
Please choose one channel to contact support. Sending duplicate requests through different channels may slow down resolution.
What the Algorithmics Support Team Can Help With:
Issues when using the learning platform.
Help with installing software required for classes.
Any other questions or difficulties during work or study.
Example of a Proper Request:
The more accurate and detailed your request, the faster the support team can help you.
Attach a photo or screenshot of the error with a detailed description — this will speed up the resolution.
Hello!
My name is Katya, I am a student from Belarus. In algoVSCode my program won’t run: error no module named 'play'.
Attached: full-screen screenshot of the error
My platform login: test, my password: test. Project name: "Slot Machine"
Technical Support cannot contact users via phone or voice calls.
We also cannot accept voice messages.
Thank you for your understanding!