Checklist and Troubleshooting Recommendations


Dmitriy
Last Updated: 3 days ago

Lesson Preparation Checklist

Before each lesson:

  • Make sure you access the platform using the link: https://learn.alg.academy

  • Completely disable any antivirus software, VPNs, browser extensions, and ad blockers.

  • Close any applications that may consume bandwidth (such as torrent clients, etc.).

  • Check that your microphone, camera, audio, and screen sharing are working properly.

  • Ensure that the correct input/output devices are selected on the video platform.

  • Internet speed requirement: at least 30–50 Mbps.

  • Use a desktop computer or a laptop

Technical requirements for PC and software for courses in the new academic season 2025/2026

Before your first lesson: Make sure to review the invitation email carefully — it may include instructions for installing additional software required for your course, as well as your login details.

If any of the above requirements are not met, it may affect the platform’s stability and overall performance.


Troubleshooting Recommendations

If you experience technical issues while preparing for a lesson or during the class, follow the steps below. In most cases, these will help resolve the problem on your own.

  • Use the latest version of Google Chrome.

    • If Chrome doesn’t work properly, try Opera or Vivaldi (both are Chromium-based).

How to update your browser to the latest version
  • Open the platform or online classroom in Incognito mode.

How to clear your browser cache/how to access the site in the Incognito mode
  • Clear your browser cache for “All time” and restart the browser.

How to clear your browser cache/how to access the site in the Incognito mode
  • Disable all software that may affect system performance or network traffic (antivirus, VPN, extensions, torrents, etc.).

How to disable antivirus on your PC
  • Restart your router (turn it off for 3 minutes, then turn it back on).

  • If possible, switch to a different network (for example, mobile internet).


Specific Issues

  • Microphone or camera not working?

The camera is not working, no one can see me / the microphone is not working, no one can hear me
  • Unable to start screen sharing?

I can not share my screen: What should I do?

If the issue cannot be resolved on your own, please contact Algorithmics Technical Support.

How can I contact support and what questions can I ask?


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